Help Center
How Can We Help?
Do I need a doctor’s referral?
No a GP referral is not essential. We welcome self-financing patients without GP referral. However, we do work closely with local GPs in order to provide the very best level of care.
However, if you wish to claim your physiotherapy from your health insurance, some insurers require a doctor's referral before you can be reimbursed.
What types of health insurance do you accept?
Yes, we are registered with all major Private Health Insurance Companies. However, each health insurance policy is different so we advise patients to check with your insurers that you are eligible to claim for any physiotherapy treatment before you attend for treatment and that you are clear about any conditions that are in place. We are aware of a third party triage system that is currently informing patients that we are not registered with insurance companies. This is false information and any difficulties accessing our services through your insurance please contact us.
Can I bring a friend/relative with me?
You are welcome to be accompanied during treatment if you wish. We ask that all children are accompanied by a responsible adult for the duration of the appointment.